Stress Less

The house was spacious and offered most of the amenities we were looking for in a vacation house. Actually this was the second year we stayed there. We were unable to get tv or internet the first day, but figured out how to reconnect the living room tv; however, we were never able to figure out how to operate the tv in the bunk room. There were ants and scorpions in the house, so I called to report that when we checked out. I would recommend putting the directions for tv and internet connection in a binder that visitors could access if necessary.

Beautiful home but I didn’t like the fact that the kitchen was upstairs. I’m disabled and I had to have everyone bring everything downstairs to me. I ate by myself. It should be noted in the description of the home that the kitchen is upstairs.

The house is located on remote part of Mustang Island beach. It was only a 5 minute walk to the beach and not a problem at all for our family. The littles didn’t even complain either of the walk. It was extremely convenient that the pool house was on the walk to the beach, which we took advantage of after hanging out on the beach all day. The house was just as pictured and clean. Kids loved all the games and we used the deck and charcoal bbq grill on the deck the entire time we were there. The only problem was the washer and dryer did not work. The customer service staff was very helpful but their maintenance staff was not as accommodating. The dryer - the ducting from the dryer to the wall was torn and filled with lint. We called maintenance to fix that initially and they came out quickly and fixed it. But it did not ultimately fix the problem. We told them that there probably was lint caked in the ducting in the wall and maintenance would not come out to even assess or try to fix or help us - the guy actually told me he would come out the next day and then didn’t show. And when I called back customer service said someone would show. After waiting an hour, I called again and was informed an appliance repair company would come out on Monday to fix it (when we were gone). Then my husband called and explained to the customer service rep exactly what he felt was the problem and the rep informed him that maintenance is refusing to come out since they feel they fixed the problem. The dryer would get hot and not dry anything. It really put a damper on our vacation as we were there for 4 nights and had planned to use it every other day and packed accordingly. For this reason we will not be staying at A silver sand property again. Also no broom or vacuum- that would be nice but didn’t affect my review at all.